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Violence & Harassment

What is workplace violence and harassment?
Workplace violence is defined as

  • the exercise of physical force by a person against a worker, in a workplace, that causes or could cause physical injury to the worker,
  • an attempt to exercise physical force against a worker, in a workplace, that could cause physical injury to the worker, or
  • a statement or behaviour that it is reasonable for a worker to interpret as a threat to exercise physical force against the worker, in a workplace, that could cause physical injury to the worker

Workplace harassment is defined in the Occupational Health and Safety Act as “engaging in a course of vexatious comment or conduct against a worker, in a workplace, that is known or ought reasonably to be known to be unwelcome.”

What the law says
The OHSA protects workers by setting specific duties and requirements for provincially regulated employers (Section 32.0.1 to 32.0.7). For example, such employers must assess the risks of workplace violence in their particular workplaces and develop ways to control the risks. They must also have a policy to prevent workplace violence and harassment and programs that implement the policy. The OHSA describes these and other requirements in detail.

How workplace violence or harassment can affect your business
The threat of workplace violence or harassment poisons the work environment. It sabotages productivity and undermines a company’s culture. It hurts a business financially because of the costs of violence-related injuries, government fines, disrupted work and decreased productivity. It affects the employer’s relationship with its employees and it can damage the company’s reputation with clients as well as its employee retention and recruitment efforts.

What can you do?

  • Prepare policis on preventing workplace violence and harassment.
  • Develop and maintain programs to implement the policies
  • Assess the risks of workplace violence based on the nature of the workplace and type of work.
  • Develop measures and procedures to control the risks
  • If you’re aware of the potential for domestic violence, take reasonable precautions to protect workers who are at risk of physical injury
  • Alert certain workers to the risk of workplace violence from persons with a history of violent behaviour

Sector Specific Information

Public Services Health & Safety Association

Recent events have brought attention to the increasing level of violence in our workplaces and communities.  Protect yourself and your employees, PSHSA offers several courses on preventing workplace violence, as well as free downloads (books, posters and fast facts), and dvds, and books.

Workplace Safety North

WSN provides northern Ontario’s businesses, industries and services with occupational health and safety resources, training and consulting, to help companies achieve the goal of zero workplace injuries and illnesses. In addition to serving all northern Ontario firms, we provide province-wide services for forestry, mining, smelters, refineries, pulp & paper, and printing industries.

WSN offers training programs, products, consulting services, and health and safety resources.

Workplace Safety & Prevention Services

Whatever your industry—we’ve got you covered. Resources are available to help firms in the agricultural , manufacturing and services industry sectors.

Articles

Workplace violence: anticipating bear repellant and other hazards
Recently, a would-be thief assaulted the owner of a computer store in St. Catharines with bear repellant, a form of pepper spray. An accomplice also punched an employee in the head as the thieves were escaping with store merchandise. Police eventually arrested two people, but in the interim the store owner and two employees sustained minor injuries from the spray and required treatment for eye and skin irritations.
April 02, 2012
Health and Safety for all Canadians – Sharing Our Knowledge
PSHSA Vice President of Prevention Services Patti Boucher presented at Aware Nova Scotia’s webinar “VIOLENCE: It’s NOT part of the job” recently.
January 16, 2012
PSHSA Partners with Safe Management Group: A New Way of Looking at Violence Prevention
The topic of Workplace Violence continues to perk the ears of employers, management staff, employees and union representatives. Many employees in the Public Services sector may be faced with a client or student who has become aggressive or is exhibiting responsive behaviours, or an angry family member or colleague. It’s important for employers not just to understand the definitions, and their obligations under the Occupational Health and Safety Act but also to consider what approach to Workplace Violence prevention is best suited to their workplace. 
January 16, 2012
Over-qualified immigrants at risk of poorer mental health
Many recent immigrants end up in jobs for which they are over-qualified, putting them at risk of poorer mental health within a short period of time, according to a recent study from the Institute for Work & Health. The study explored just how common over-qualification is among new immigrants to Canada, and how it affects their general and mental health.
July 28, 2011

Downloads

Bullying in the Workplace: A Handbook for the Workplace
This booklet provides practical suggestions for the employer, supervisor and worker to participate in the reduction of bullying in the workplace. A number of samples and tools are provided including a sample workplace bullying policy and a self-test to determine if you are being bullied.
503 KB 
Addressing Domestic Violence in the Workplace
This booklet raises awareness about the prevalence and effects of domestic violence in the workplace. It also provides suggestions to the employer, supervisor, union, joint health and safety committee/health and safety representative, co-workers and victims on how to address this issue.
1300 KB pdf
Employee Risk Assessment Questionnaire
Complete this questionnaire to determine your risk of workplace violence.
618 KB pdf